Privacy Policy

Last updated: February 15, 2025

At DocPal, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use our AI health guidance service via WhatsApp, SMS, or our web dashboard.

1. Information We Collect

Information You Provide

• Contact information: Phone number (via WhatsApp or SMS)
• Health information: Symptoms, health concerns, and medical context you share during conversations
• Demographic information: Name, age, gender, and language preference when voluntarily provided

Information Collected Automatically

• Conversation metadata: Timestamps, message counts, and session identifiers
• Device information: Messaging platform type (WhatsApp or SMS)

Information We Do Not Collect

• Location data or GPS coordinates
• Contact lists or address books
• Photos, videos, or media files
• Financial or payment information

2. How We Use Your Information

We use the information we collect to:

• Provide health guidance: Process your symptoms and generate AI-powered health recommendations
• Enable doctor review: Share your case information with licensed healthcare providers for review and oversight
• Improve our service: Analyze usage patterns to improve AI accuracy and user experience
• Communicate with you: Send follow-up messages, health reports, and service updates
• Ensure safety: Identify urgent health situations that require immediate medical attention

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal and health information:

• Encryption: All data is encrypted in transit and at rest
• Access controls: Only authorized healthcare providers and essential personnel can access your health information
• Secure infrastructure: We use industry-standard cloud hosting with security certifications
• Data minimization: We only collect information necessary to provide our service

4. Information Sharing

We do not sell your personal or health information. We may share your information only in the following circumstances:

Recipient	Purpose
Licensed healthcare providers	Review and oversight of AI-generated health guidance
Cloud service providers	Hosting and infrastructure (data processing agreements in place)
AI service providers	Processing symptom data to generate health guidance
Messaging platforms	Delivering messages via WhatsApp and SMS (subject to their privacy policies)
Law enforcement	Only when required by law or to protect safety

5. Data Retention

We retain your information as follows:

• Conversation data: Retained for as long as your account is active and for a reasonable period afterward to enable continuity of care
• Health case records: Retained in accordance with applicable healthcare record retention requirements
• Account information: Retained until you request deletion

You may request deletion of your data at any time by contacting us at hello@meetdocpal.com.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data

To exercise any of these rights, contact us at hello@meetdocpal.com.

7. Children's Privacy

DocPal is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. Parents and guardians may use DocPal to seek guidance about their children's health, but they do so under their own account and responsibility.

8. Third-Party Services

DocPal operates through third-party messaging platforms. When you use DocPal via WhatsApp or SMS, your interactions are also subject to the privacy policies of those platforms:

• WhatsApp Privacy Policy

We are not responsible for the privacy practices of third-party platforms.

9. AI and Automated Processing

DocPal uses artificial intelligence to process your health information and generate guidance. This automated processing includes:

• Symptom analysis and triage categorization
• Generation of health guidance and recommendations
• Language detection and translation

All AI-generated guidance is subject to review by licensed healthcare providers. You have the right to request human review of any automated decision that affects you.

10. HIPAA Disclaimer

DocPal is a health information service and is not a covered entity under HIPAA (Health Insurance Portability and Accountability Act). However, we voluntarily adopt security practices aligned with healthcare industry standards to protect your health information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the Service. Your continued use of DocPal after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@meetdocpal.com
• Website: www.meetdocpal.com